Refund policy

At Skyshade, we want you to feel comfortable when shopping with us. If your purchase does not work out as expected, eligible products may be returned within 30 days under the terms described below.

1. 30-Day Return Period

We offer eligible customers a 30-day free return and refund period.

The return period begins on the date your order is delivered. To qualify, you must contact us within 30 days of receiving your order.

After the 30-day period has passed, we may be unable to accept the return except where otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product should generally:

Be in substantially the same condition in which it was received;
Include original components, accessories, and packaging where reasonably possible;
Not show damage caused by misuse, improper handling, or unauthorized modification; and
Be accompanied by proof of purchase or sufficient order information.

We understand that customers may need to inspect a product after receiving it. Reasonable inspection does not automatically make an item ineligible for return.

3. Starting a Return

Before sending any product back, please contact:

support@skyshade.club

Include your order number, the item you wish to return, and a brief explanation of the reason for your request.

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send a product back without receiving return instructions from us first.

4. Free Returns

For eligible returns accepted under our 30-day policy, Skyshade will cover the approved return shipping cost.

Customers should follow the return method and instructions provided by our support team. Shipping an item independently using an unauthorized service or destination may prevent us from reimbursing those shipping expenses.

5. Damaged, Defective or Incorrect Products

Please inspect your order shortly after delivery.

If an item arrives damaged, defective, or materially different from what you ordered, contact us at support@skyshade.club as soon as reasonably possible.

Please provide your order number and, where applicable, clear photographs showing the issue. This helps us assess the situation and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, return, refund, or another reasonable solution.

6. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Processing times after we issue a refund may vary depending on your bank, credit card provider, payment processor, or other financial institution.

7. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing or fulfillment, cancellation may no longer be possible.

If the order has already shipped, you may request a return after delivery in accordance with this policy.